Privacy Policy

FF Motor House Ltd ("FF Motorhouse", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your information when you visit our website or apply for finance through us.

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1. Who we are

FF Motor House Ltd is a used car dealership based at Unit 1, 38 Lee Street, Oldham, Greater Manchester, OL8 1EF (Company registration number: 17221152, ICO registration number: ZC208812). We act as the "data controller" for the personal information you provide to us directly.

2. Information we collect

We may collect and process the following information about you:

• Contact details, such as your name, email address, phone number and postal address
• Enquiry and communication details, such as messages sent through our contact form, phone calls or email
• Vehicle interest information, such as which car you enquired about or reserved
• Finance application details, if you choose to apply for finance (handled by our finance partner, see Section 4)
• Technical information, such as your IP address, browser type and pages visited, collected automatically via cookies and similar technologies

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the information or services you have requested
• Arrange vehicle viewings, reservations and sales
• Introduce you to our finance partner where you have asked to explore finance options
• Comply with our legal and regulatory obligations, including FCA requirements relating to credit broking
• Improve our website and services, and understand how visitors use our site

4. Third parties we work with

We only share your personal information with third parties where necessary to provide our services, or where we are required to do so by law. The main third party we work with is:

Other third parties we may share limited information with include:

• Vehicle history and HPI check providers, to verify vehicle records
• IT and hosting providers, who help us run our website and store data securely
• Regulatory bodies, such as the Financial Conduct Authority (FCA) or Information Commissioner's Office (ICO), where legally required

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. You can control or delete cookies through your browser settings at any time.

6. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or regulatory requirements, such as those set by the FCA.

7. Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, in certain circumstances
• Object to or restrict how we use your information
• Withdraw consent, where we rely on consent to process your information
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details in Section 10.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date at the top.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: